NDIS Support & Aged Care
Support that fits real life.
NDIS and aged care support built around real people, real lives and individual circumstances.
About Banksia Care
A different kind of care and support.
Banksia Care provides NDIS support services and aged care across Gregory Hills, Camden, Campbelltown and surrounding areas — combining professional standards with genuine lived experience. Support is built around the whole person: their goals, their environment, their communication style, their sensory needs and the people around them.
We support children, teenagers, young adults, adults and older adults. We welcome participants with autism, ADHD, intellectual disability, sensory processing differences, anxiety, acquired brain injury and complex support needs. Disability can be visible, non-visible or not immediately apparent. That is well understood here.
Not a template. Not a one-size-fits-all model. A considered, practical response to real life.
Person-centred from day one
In practice
What this actually means for you.
Built around the person
Every support plan starts with the person: their strengths, their sensory profile, their environment, and what a good day actually looks like for them. Programs adapt to people, not the other way around.
Invisible disabilities recognised
Invisible disabilities are recognised and respected here. A formal diagnosis is not a prerequisite for support. If something is affecting someone's daily life, that is sufficient.
Honest about fit
If Banksia Care is not the right fit, we will say so clearly, and where we can, point toward something that might be. Honesty is part of the service.
Families included
The people around a participant matter too. Families and carers are included in conversations from the start, because good support rarely happens in isolation.
What we offer
Support across every
stage of life.
Funding & fees
How support is funded.
Banksia Care works across a range of funding types. If you are unsure what applies to you, contact us. We can help you work through it.
NDIS — plan managed
If your NDIS plan is plan managed, your plan manager pays Banksia Care directly from your plan funds. You do not pay out of pocket for funded supports.
NDIS — self managed
If you self-manage your NDIS funding, you pay Banksia Care and then claim reimbursement from the NDIS. We provide all necessary invoicing and documentation.
NDIS — agency managed
As a registered NDIS provider, Banksia Care can claim directly through the NDIS portal for agency-managed participants. No out-of-pocket cost for funded supports.
Aged care funding
Banksia Care works with clients receiving aged care support through government-funded programs. Contact us to discuss your current package or funding arrangement.
Private / out of pocket
Some clients choose to access support privately, outside of a funded package. Private arrangements are available. Contact us to discuss rates and options.
Not sure what applies to you?
We can help you understand your funding options, what your plan covers and how to get started, without any obligation.
Why Banksia Care
What makes us different.
Lived experience
Our team includes individuals who have navigated disability, neurodivergence and family caring firsthand. We understand the reality behind the paperwork.
Neuro-affirming
We support the person, not a stereotype. Autism, ADHD, sensory differences and learning profiles are respected and accommodated, not treated as problems to fix.
Invisible disabilities welcome
Not all disability is visible. We do not require proof, and we do not minimise what we cannot see.
Sensory-aware
We think about environments, noise, lighting, transitions and routines, not just the activity on the plan.
Transparent
We will tell you honestly what we can offer, and when a different service may be a better fit.
Family-aware
Families and carers carry a lot. We see that, and we work with the whole support network, not just the participant.
Practical
Daily life skills, transport, meals, appointments, outings and connection all matter. We focus on what actually makes a difference.
Our core values
Dignity
Every person deserves to be treated with respect, regardless of their disability, age, communication style or support needs.
Honesty
We say what we mean. We tell you what we can do and what we cannot. No overpromising.
Safety
Physical, emotional and psychological safety is non-negotiable, for participants, families, aged care clients and staff alike.
Inclusion
We design our service around the full spectrum of disability and ageing, including the kinds you cannot see. No proof required.
Growth
We support participants and aged care clients toward their own goals, not the goals we think they should have.
There is a place for everyone here.
Across Gregory Hills, Camden, Campbelltown and surrounding areas, Banksia Care provides NDIS support and aged care for people of all ages. Disability can be visible, non-visible or not immediately apparent. That is well understood here.
Built from
lived experience.
For families and carers
Support built from lived experience.
Finding the right support takes time. The process of explaining your loved one's needs to a new provider, navigating funding systems and coordinating across professionals, schools and therapists is a significant undertaking in itself.
Banksia Care was founded by people who have been through that process firsthand. We work to make the experience of engaging with us straightforward, honest and low-barrier. You do not need to have everything figured out before reaching out.
Getting started
How it works.
A considered, seven-step process designed to get the right support in place, properly.
01
Initial Consultation
02
Information & Plan Review
03
Get to Know the Person
04
Identify the Right Worker
05
Meet and Greet
06
Review the Fit
07
Commence Support
And if Banksia Care is not the right fit, we will tell you.
Transparency for families
Real-time updates through CareApp.
Families and participants get a dedicated app with live shift notifications, care notes and upcoming schedules, so you always know what is happening, without having to ask.
Behind the scenes, our team uses ShiftCare to manage rostering, incident reports and all care documentation, keeping everything accurate, compliant and audit-ready.
How it worksShift arrival & departure alerts
Know the moment a worker starts and finishes.
Care notes after every visit
Read what happened during each shift in plain language.
Upcoming schedule at a glance
See who is coming, when, and for how long.
Incident reports & documentation
Every incident logged and stored. Nothing left undocumented.
Feedback & reviews
What families are saying.
Real words from participants, families and carers who have worked with Banksia Care. All reviews are read before being published.
Reviews will appear here once approved.
Had a good experience? Leave us a Google review.
Google reviews help other families find Banksia Care. It only takes a minute and means a lot to our team.
Share your experience.
We review all submissions before they go live. Your name will appear as written.
Get in touch
You don't need to fit into our support. Our support is built around you.
Whether you are looking for SIL, in-home support, community access, youth programs, school holiday programs, respite, transport, meals and nutrition, support coordination, allied health, Career Launch (SLES), Support at Home, aged care, or help navigating the NDIS and Centrelink. Start with a conversation.
We will listen first.
And if Banksia Care is not the right fit, we will tell you.